Terms & Conditions
GENERAL TERMS OF BUSINESS
All business conducted from this website is covered by the following terms and conditions, and shall apply to the exclusion of any other terms and conditions. Changes to terms and conditions may only be effective if agreed by us.
This website may contain links to other websites on the internet. We are not responsible for the availability of products or the content of those websites. All copyrights, trademarks and other intellectual property rights in the design and content of this website are reserved to us and our licensors. Any copying of the design or contents or other unauthorised use will infringe our rights. We are unable to confirm that the information set out on this website is accurate or complete or that use of the site is free of risk or virus or other damage.
Julia Moore Floral Designs (juliamoorefloraldesigns.co.uk) endeavours to re-create the floral design and products you have chosen as accurately as possible. However, the flowers and other products offered are subject to availability, as seasonal and supply changes will occasionally affect floral designs and other items on sale. Our bouquets and arrangements are hand made, so no two will ever be identical. Should the flowers you order be unavailable, we will provide a suitable alternative matched in colour and variety, of similar or greater value without prior notice. We will send you e-mail confirmation of our acceptance of the order including a delivery date. We will try to meet any personal requirements, communicated to us by phone or email.
Julia Moore Floral Designs will issue an order reference number automatically. This confirms that we have received your order correctly. Please make sure you enter your email address on the appropriate field on our Order Form. Please keep a note of your personal order number for reference. If there is any ambiguity with orders received by Julia Moore Floral Designs, we will endeavour to fulfil your order to the best of our ability and we reserve the right to cancel or refuse to accept an order request in whole or in part at any time. We prefer to have at least 48 hours notice of order.
Prices for all products do not include delivery. Prices for products on this site are in pounds sterling (£).
We do not accept liability for delay in the event if there is no-one to receive the order at the delivery address. If the recipient is not there a delivery notice card will be left.
All delivery items must include a full and correct address, postal code and name of the recipient. The sender (customer) is responsible for correctly entering the delivery details and all perishable items with an address that is not correct will be returned for disposal. All deliveries are standard deliveries unless otherwise agreed. We will make every effort to deliver all standard business deliveries between the hours of 9am and 6pm and all standard residential deliveries between 8:30am and 8 pm Tuesday - Saturday. In the unlikely event we are unable to deliver your order, we will arrange another day for the delivery with you. Specific timed deliveries and deliveries to Scottish Highlands, Offshore Islands, Northern and Southern Ireland may not be possible.
For all orders placed for the same day delivery out of the service area, our customer service team will attempt to contact you to seek advice and ask to have your flowers delivered the following day. Please note, due to courier collection times, if we do not hear back by 5pm the same day the order is placed, we will send the flowers out for delivery the following available day.
We do not guarantee any delivery, delivery dates, or delivery times during periods when extraordinary events take place. We reserve the right to reschedule or refuse any order that is likely to be affected by route closures or lock downs of venues.
Once an order has been placed - no cancellations or changes will be possible due to the high volume of orders we are experiencing.
Payment should be received upon ordering. We understand and will exercise our statutory right to interest under the late payment of commercial debts (interest) act 1988 if we are not paid according to agreed credit terms.
REFUND AND CANCELLATION
We will not accept any liability unless we are advised within the 24-hour period (Monday to Friday). Please note flowers need care and attention and are known to degrade after 5 days, so please ensure to read flower care tips in order to make sure your gift lasts for as long as possible.
Once your order has been accepted, your delivery date is advised, provided the correct address and postcode has been supplied. In the event that the recipient is not in when delivery takes place, a card will be left with a phone number to rearrange delivery. Redelivery may take place the following day. Should you wish to cancel an order then please let us know prior to delivery to avoid our company incurring costs.
Gift certificates are not redeemable for cash under any circumstances.If the products total more than the value of the voucher, the balance is payable by credit card at the time of placing the order. Gift certificates may not be used in conjunction with any other promotional offer and may not be applied to orders already placed with us.If the value of the purchase is less than the value of the gift certificate, the recipient can use the balance at a later date (only if the remaining balance is more than £10). Gift certificate has its expiry date and after this date it is not valid any more.
Julia Moore Floral Designs (juliamoorefloraldesigns.co.uk) guarantees a quality product and service to our customer. Each order consists of the highest-grade products. We investigate all complaints thoroughly. Refunds or product replacements will be given in the event of all genuine complaints.
The following care procedures must be followed before any complaint is considered: Fill a clean vase with fresh water and the correct amount of flower food. Cut stem ends at an angle with a sharp knife. Remove all leaves which will be below water level. Check the water level daily; replace with fresh water and flower food if necessary. Do not place flowers in a draught or near any heat source or ripening fruit. These will reduce the vase life of the flowers. In the unlikely event you are not entirely satisfied with your order please e-mail us.
LIMITATION OF LIABILITY
We do not accept responsibility for any indirect loss, loss of enjoyment, loss of business, loss of goodwill whatsoever other than death or personal injury resulting from our negligence.
SECURITY AND PRIVACY
We take our obligations seriously under both the Data Protection Act 1984 and the new Data Protection Act 1998. You are entitled to see a copy of the personal information we hold about you and to correct any error or omission in it. Your request must contain enough details to enable us to identify and find your personal data. Under both the Data Protection Act 1984 and the Data Protection Act 1998 we are entitled to charge an administration fee for answering your request of no more than £10 which we may agree to waive. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
We collect your personal data to enable us to identify you prior to entering into a contract for sale and to enable us to fulfil your order and keep you informed as to your order status. We also ask for your telephone number, which enables us, or our couriers, to contact you or the recipient urgently if there is a problem with your order. We may from time to time contact you about other goods or services by direct mail or by email. If you would prefer not to be contacted in this way, please contact us. We also collect information about your use of this web-site, particularly details of your browser, which IP address you accessed us from and which URL you went to after using our services. This information is used for system administration purposes and to form part of online customer profiles and demographics which we may make available to our advertisers. In order to collect customer use profiles and demographics and to "analyse" your visit to the web-site we may use "cookies" to store and track information about your use of this web-site. If you object to this use of your personal data to create customer use profiles and demographics, please contact us. Marketing emails will be sent out only to customers who have subscribed to that option. We will not sell, trade or rent your personal information to others or disclose your personal details to any advertiser.
We will not disclose your personal details to third parties except when:
required to do so by law;
in response to a valid legal request by law enforcement or governmental agencies; or
where you have given your consent, either at registration or at some other time.
By using our website, you consent to the collection and use of this information by Julia Moore Floral Designs (juliamoorefloraldesigns.co.uk). If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.